Please note: if you do not write your name or order number in the exchange/refund parcel, we may not be able to identify your parcel - please make sure you put some details inside on a note!
If you do not put a note inside you may not receive your refund: we hold no responsibility if there is no information inside.
Christmas Shipping/Exchanges Dec 2019/Jan 2020: Our refund policy will not change, however we will extend our exchanges policy; any item bought after 1st Dec 2019 will be eligible for an exchange if sent back before 30th Jan 2020.
UK: An item is eligible for a refund if it is posted within 30 days of the DESPATCH DATE. I.e. we look at the date we despatched your order and the date on the parcel (the date you posted it back). If those are within 30 days we will accept the refund :) An exchange is accepted up to 50 days after purchase. If 50 days have gone by since your order was despatched, unfortunately we can’t offer you a refund or exchange.
Outside UK: An item is eligible for a refund up to 40 days after the despatch date. An exchange is accepted up to 50 days after purchase. If 40 days have gone by since your item was despatched, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
The following items are not eligible for a refund or exchange; gift cards; custom orders.
The following items are not eligible for a refund but are eligible for an exchange: Reduced/sale items.
Your order is eligible for a refund if it is posted up to 30 days after despatch date, i.e. if there is less than 30 days between the date of despatch and the date you send it back. Once your return is received and checker for damage, we will send you an email to notify you of the approval or rejection then your refund. If approved, the refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 working days to process a refund.
We are very happy to exchange items for a different size/length or something else entirely. Please return to the address below with your name and what you would like to exchange for written inside. If something is damaged and you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we can sort it out for you.
You will be responsible for paying for your own shipping costs for returning your item, and for exchanges to different products. We cover shipping costs where the exchange is for a different size. Shipping costs are non-refundable.
Please note that if the address the exchange is to be sent to differs from the original address, this must be written on the note.
Deals and discounts:
For an items included free as part of a deal, both items must be returned for a full refund.
You must put a note inside with the following information:
Full name, order number, order date, exchange/refund details, and platform ordered through (sas.com/depop/asos marketplace). Alternatively you can download the following returns form: RETURN/EXCHANGE FORM
UK standard shipping time = 4/5 working days.
Why do we not offer express shipping? We are a small business and we do not hold a large amount of stock therefore we do not have the capacity to ship express.
Please note that we do not ship on Fridays.
UK delivery timetable:
Arrival time if ordered on:
Thurs after 12pm
or Mon before 12pm
Mon after 12pm/Tues before 12m
Tues after 12pm/Wed before 12pm
Wed after 12pm/Thurs before 12pm