SAS EXCHANGE/REFUND POLICY (shipping below)
UK: An item is eligible for a refund up to 14 days after purchase. An exchange is accepted up to 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Outside UK: An item is eligible for a refund up to 30 days after original purchase. An exchange is accepted up to 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
The following items are not eligible for a refund or exchange: Headbands, scrunchies, gift cards; custom orders.
The following items are not eligible for a refund but are eligible for an exchange: Reduced/sale items.
Refunds (if applicable)
Your order is eligible for a refund if it is posted up to 14 days after original purchase, i.e. if there is less than 14 days between the original order date and the date you send it back. Once your return is received and checker for damage, we will send you an email to notify you of the approval or rejection then your refund. If approved, the refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 working days to process a refund.
We are very happy to exchange items for a different size/length or something else entirely. Please return to the address below with your name and what you would like to exchange for written inside. If something is damaged/defective and you need to exchange it for the same item, send us an email at email@example.com and we can sort it out for you.
You will be responsible for paying for your own shipping costs for returning your item, and for exchanges to different products. We cover shipping costs where the exchange is for a different size. Shipping costs are non-refundable.
Please note that if the address the exchange is to be sent to differs from the original address, this must be written on the note.
You must put a note inside with the following information:
Full name, order number, order date, exchange/refund details, and platform ordered through (sas.com/depop/asos marketplace). Alternatively you can download the following returns form: RETURN/EXCHANGE FORM
UK standard shipping time = 3/4 working days
UK express shipping time = 1/2 working days
Please note that we do not ship on Fridays.
UK delivery timetable:
Arrival time if ordered before 12pm on:
Thurs after 12pm
or Mon before 12pm
Mon after 12pm/Tues before 12m
Tues after 12pm/Wed before 12pm
Wed after 12pm/Thurs before 12pm